We are currently recruiting for an urgent intake of Outbound Customer Service Representatives to join a leading not-for-profit organisation that plays a critical role in supporting the health and wellbeing of communities across Australia.
This is an opportunity to be part of a team that helps ensure vital community services can continue by connecting with existing and potential donors, having meaningful conversations, and booking appointments that make a real difference.
As part of this important campaign, you will be making outbound calls to members of the community to encourage and schedule appointments, provide information, and deliver a positive customer experience.
What’s in it for you?
- $37.50 per hour + Super with weekly pay
- Immediate start opportunities available
- 3-month temporary contract with potential to transition into a permanent role
- Family friendly hours of 9-5 Monday to Friday
- CBD location close to public transport
- Full training and ongoing support provided
- Work within a supportive, purpose-driven team
- A role where your conversations directly contribute to a meaningful cause
- Opportunity to develop your customer service and communication skills
As an Outbound Customer Service Representative, you will play an important role in helping connect people with a service that supports the wider community.
Your responsibilities will include:
- Making outbound calls to community members
- No cold calling. No sales targets. Just meaningful conversations that help make a difference.
- Engaging in friendly and meaningful conversations
- Booking and managing appointments
- Providing information and answering questions professionally
- Updating customer details and records accurately
- Delivering a high level of customer service with every interaction
Key Requirements
- Previous experience in a contact centre, administration, sales, or a similar role is nessesary
- Confident communication skills and the ability to build rapport over the phone
- Comfortable making outbound calls and engaging with a wide range of people
- Strong attention to detail and ability to update systems accurately
- Positive attitude with a genuine desire to contribute to a meaningful cause
- Ability to learn new systems and processes quickly
For any further questions, you can reach Hollie at hollie@smaart.com.au
