Are you a people-focused professional who thrives on building lasting relationships and driving business growth? SMAART is looking for a dynamic Account Manager to join a high-performing team and make a real impact on client and candidate experiences.
About the Role
As our Account Manager, you’ll be the bridge between valued clients and top-tier candidates, ensuring every interaction is seamless and positive. You’ll manage the full client and candidate lifecycle, from initial engagement to post-placement follow-ups, all while identifying new opportunities to expand our partnerships and increase revenue.
Key Responsibilities
- Build and nurture strong relationships with both clients and candidates, understanding their unique needs and goals.
- Act as the main point of contact for key accounts, delivering clear communication and timely updates.
- Identify and pursue cross-selling opportunities within the existing client base, presenting tailored solutions to enhance client outcomes.
- Manage the end-to-end client and candidate journey, ensuring exceptional service and proactive engagement.
- Accurate documentation and data entry in CRM systems, tracking interactions, placements, and opportunities.
- Monitor key account performance metrics and resolve any concerns promptly and professionally.
- Collaborate with internal teams to deliver seamless solutions and stay ahead of industry trends.
- Proven experience in account management, recruitment, or a similar client-facing role.
- Strong interpersonal and relationship-building skills with a passion for exceptional service.
- Excellent communication, negotiation, and problem-solving abilities.
- Ability to identify business growth opportunities and drive revenue.
- Organised and adept at managing multiple clients and tasks simultaneously.
- Proficiency in CRM software and Microsoft Office/Google Suite.
- Full-time, permanent position with genuine career development opportunities.
- Hybrid work model – enjoy flexibility and a great work-life balance.
- Supportive and collaborative team environment where your input is valued.
- Company laptop and phone provided.
- Opportunities for interstate travel and client visits.
- Competitive salary package with performance incentives.
