With a busy period approaching, this well-established organisation is looking for enthusiastic and customer-focused individuals to join their contact centre team on a temporary basis from Monday 30th November through to April.
This is a fantastic opportunity for individuals looking to build on their customer service experience, develop new skills and gain valuable experience with a reputable Australian organisation.
Role Details
In this position, you will be working within a busy inbound contact centre environment, assisting customers with a variety of enquiries, providing accurate information and ensuring every customer receives a positive experience. You will receive structured training and ongoing support to help you feel confident and prepared in your role.
The role will also involve navigating multiple systems, maintaining accurate customer records, completing administrative and processing tasks, and working towards individual and team targets while delivering excellent customer service.
We are looking for people who genuinely enjoy helping others, have excellent communication skills, are confident using technology and bring a positive attitude and willingness to learn.
Key Points!
- Multiple temporary positions available, commencing Monday 30th November 2026 and running through to April 2027.
- Full-time hours, Monday–Friday, working across a rotating roster between 8am and 8pm.
- $37.50 per hour + superannuation, paid weekly.
- Excellent hybrid options! Work 3 days from home per week and 2 days in the Melbourne CBD office.
- Comprehensive initial training and ongoing support provided.
- Supportive and collaborative team environment.
- A predominantly inbound, phone-based customer service position with some administrative duties.
We are looking for enthusiastic, reliable and customer-focused individuals who enjoy helping people and thrive in a busy, team-oriented environment.
To be successful in this position, you will have:
- Previous customer service experience, ideally within a contact centre or office-based environment.
- Excellent verbal communication skills, with a friendly, professional and confident phone manner.
- Strong computer literacy and the ability to navigate multiple systems.
- Good attention to detail and the ability to accurately record customer information.
- Strong problem-solving skills and a willingness to learn new processes.
- The ability to remain calm, patient and professional when managing customer enquiries.
- A positive attitude, strong work ethic and a genuine commitment to delivering excellent customer service.
- Availability from Monday 30th November 2026 through to April 2027.
Only shortlisted candidates will be contacted. Working Holiday visa holders are welcome to apply! :)
If you are available to commence on Monday 30th November and are looking for a full-time temporary opportunity where you can develop your customer service skills, we would love to hear from you!
Click 'Apply' and upload your resume or contact Georgina at SMAART Recruitment if you have any specific questions.
0431 293 145 | georgina@smaart.com.au
