In this role, you will be the first point of contact for customers and play a key role in making every interaction positive and memorable. Your primary responsibility will be to manage customer relationships by responding to phone enquiries, processing orders, and ensuring a seamless order fulfillment process.
What’s in it for you?
- Permanent full-time position
- Great paid training and supportive team environment
- Parking available on site
- Various golfing work perks such as an onsite simulator
- Exposure to different departments and ongoing career opportunities within the business
- Provide excellent customer service via phone and email channels
- Key orders for premium golf products
- Work closely with all the Account Managers to ensure consistent and timely communication with customers
- Work closely with the Marketing team to ensure promotions and programs are implemented effectively
- Identify gaps in product knowledge to improve knowledge base and processes
- Prior experience in a phone-based customer service role
- A passion for all things golf
- Excellent written and verbal communication skills
- High attention to detail
- Strong computer literacy
