I'm recruiting for a growing organisation supporting the not-for-profit and community sector across Australia and is looking for a Customer Care Team Member to join their supportive team.
About the company:
For nearly 30 years, our client has been proudly supporting over 80,000 customers right here in Adelaide. With a talented team of 90+ passionate professionals dedicated to empowering nonprofits with expert business consulting and salary packaging services, they're all about making the salary packaging world a better place, one NFP organisation at a time.
What's in it for you?
- $70,860 + super + NFP salary packaging benefits
- An RDO every six weeks - a well-deserved day off
- Full time permanent position, Monday to Friday - No weekends!
- Located just 10 minutes outside Adelaide CBD, with onsite parking available
- Flexibility to work from home 2 days a week after training
- Supportive and collaborative team environment
- Comprehensive training and career development
- Employee Assistance Program and wellbeing initiatives
- Discounted health insurance
- A meaningful role supporting the community and NFP sector
As a Customer Care Team Member, you'll be a key point of contact for customers, providing friendly, accurate and empathetic support by phone and email.
You'll help customers understand their salary packaging benefits, resolve enquiries, process transactions and work with internal teams to deliver a great customer experience.
Your responsibilities will include:
- Responding to customer enquiries via phone and email
- Resolving enquiries wherever possible at the first point of contact
- Explaining salary packaging products and services clearly and simply
- Assisting new customers with joining salary packaging
- Processing applications, changes, claims and other transactions accurately
- Maintaining accurate customer records and documentation
- Working with internal teams to resolve customer matters
- Meeting service, quality and productivity KPIs
We're looking for someone who is customer-focused, solutions-oriented and comfortable working in a busy environment.
You will ideally have:
- Previous customer service experience, ideally in a contact centre, banking, financial services or similar environment
- You're a Customer Service Superstar - You empathise, listen, and make every interaction memorable
- Strong problem-solving skills and confidence handling customer enquiries
- High attention to detail and accuracy
- Confidence using technology, CRM systems and online platforms
- The ability to manage competing priorities and meet KPIs
- A positive approach to learning, change and continuous improvement
- A genuine team-first attitude
Experience in salary packaging or the community sector will be highly regarded, but training will be provided for the right person.
If you're ready for a customer service role with purpose, development and a great team culture, we'd love to hear from you.
Apply now or reach Hollie at hollie@smaart.com.au for any further questions!
