Customer Advisor | Luxury Custom Suiting

Love people, style and premium service? 

Join a growing luxury custom-suiting brand in its beautifully presented Williamstown showroom, where you'll work one-on-one with clients to create suits that look and feel exceptional.

This is a consultative customer-facing role - you'll meet clients who have already expressed an interest in custom suiting, understand what they're looking for, guide them through fabrics and design choices, and build a relationship that lasts well beyond the first appointment.

You don't need to be a tailor or custom-suiting expert. We're looking for someone naturally confident with people, commercially minded and passionate about creating an exceptional customer experience.

What you'll do

• Meet with clients for one-to-one custom-suiting consultations, understanding their style, occasion and needs
• Guide clients through fabrics, colours, fits and design options to create a suit that's uniquely theirs
• Build genuine relationships with grooms, wedding parties, professionals and business clients
• Manage the customer journey from the initial consultation through measurements, orders, follow-ups and final fitting
• Provide a polished, warm and memorable showroom experience without the hard-sell approach
• Keep the showroom beautifully presented, including steaming garments, styling displays and presenting new stock
• Work closely with the wider team and workshop to ensure every order is delivered to a high standard

Why you'll love it

• $65,000-$68,000 base salary + superannuation
• Uncapped commission on top of your base, with a structure designed to be genuinely rewarding and achievable
• Warm leads and booked appointments provided — no cold calling or chasing strangers
• Join a growing luxury brand with a close-knit, down-to-earth team
• Work from a beautiful Williamstown showroom, right by the bay
• Tuesday to Saturday roster, with Sunday and Monday off
• Closed on public holidays
• Enjoy a Christmas to New Year break, a rarity in retail
• Full training in the custom-suiting process and products provided

Who you are

We're looking for someone who genuinely enjoys people.

You might come from luxury retail, fashion, bridal, jewellery, sales, customer service or another premium customer-facing environment. What matters most is your personality, presentation and ability to make clients feel comfortable and well looked after.

You'll ideally be:

• Warm, confident and naturally personable
• A strong communicator who enjoys getting to know different types of people
• Commercially minded and motivated by achieving results
• Passionate about fashion, style and premium products
• Impeccably presented and comfortable working in a luxury environment
• Organised and detail-oriented, particularly when managing customer orders and follow-ups
• A reliable team player looking to build a long-term career

Experience in menswear, fashion or custom suiting would be highly regarded, but it isn't essential. If you're great with people and have the right attitude, we'll teach you the custom-suiting craft.

A driver's licence and access to a vehicle is required for occasional short trips to the nearby workshop.

Ready for a role tailored to you? If you're looking for a customer-facing role where you can combine people skills, style and sales — without the pressure of cold calling — we'd love to hear from you.

Apply now, or contact hollie@smaart.com.au for a confidential conversation.