SOLUTIONS FOR CONTACT CENTRES
Contact Centres have witnessed extraordinary pressures over the last two years. From major seismic shifts such as the move to work from home, to major attraction and retention issues, contact centres have never been so challenged.
SMAART Contact Centre Consulting provides a unique and experienced perspective on contact centre operations. With many years of working on transformative initiatives including brand and culture, employee engagement, leadership development and training, customer experience and supporting technology implementations and enhancements.
To find out what initiatives we have been involved with, click here.
HOW WE CAN HELP YOU
EMPLOYEE EXPERIENCE
The needs of the contact centre employee are constantly evolving and it’s never been more important to deliver a connected and engaged experience.
Customer Experience
We believe the reason contact centres exist is to make peoples lives better, not simply to answer calls.
OPERATIONAL REVIEWS & HEALTH CHECKS
Today’s contact centres operate in a volatile and uncertain environment. Knowing where to start to solve the challenge is often the hardest part.
LEADERSHIP TRAINING
This is not training in the way you have ever seen for contact centre leaders.
We have a passion, a calling, to develop leaders that people wake up in the morning and want to come and work for.
ABOUT
Co-founded by Sean McGinn and James Witcombe, SMAART Contact Centre Consulting is the exciting new partnership between The Agile Contact Centre and SMAART Recruitment, bringing together a combined 40 years of industry expertise.
SMAART Contact Centre Consulting provides the only end-to-end contact centre offering in the market, with an outstanding track record in research and recruitment, and cutting-edge consulting and advisory services.
The partnership feels natural to us, Sean and James have worked and collaborated together for over 10 years and they are both passionate about making the
contact centre world better for customers and the people that work there.
LET'S START A CONVERSATION
If you would like to know more about our services please call
Alternatively just fill in this form and we will come back to you the same business day.
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