Team Leader - Customer Service

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Team Leader - Customer Service

Job title: Team Leader - Customer Service
Industry: Supervisors/Team Leaders
Job start date: 1st March 2021
Job expiry: 2021-03-30
Reference: 3219121

Job description

Are you an experienced people leader in a Contact Centre environment looking for a new challenge?

We are looking for a Team Leader to lead a team of Customer Care experts providing operational guidance and leadership while always ensuring a positive client experience with efficiency and engagement.  

Would you like to lead a high performing inbound Contact Centre customer service team who pride themselves on quality conversations?

How does it sound to work Mon-Fri? – no weekends!

Are you driven by the success of others and using all of your own skills, knowledge and support to mentor and grow your team?

Are you driven and motivated by giving and teaching the elements of SUPERIOR end to end customer service?

If you answered yes, then this could be the job for you

What’s in it for you

“We offer more than just a job… We offer a great place to work, with great people, where you can grow and develop your professional skills” - Managing Director.
  • Join a well-established, dynamic brand in landlord insurance
  • An ongoing FT permanent opportunity in a growing insurance business
  • Provide support and development to a new team
  • A competitive remuneration package on offer 
  • Be supported in a collaborative and supportive team environment
What will I be doing?
  • You will lead and grow a team of highly skilled individuals, coaching them to high performance and ensuring the delivery of superior customer service.
  • You will build and sustain positive relationships with customers and team members alike and maintain a high quality and motivational work environment.
  • You will have awareness of company financials and be able to reduce and minimise loss within your team.
  • Provide on-going training and development to your expert care team
  • Act as an escalation point for client disputes and resolve appropriately in a timely manner
  • Liaise with internal and external stakeholders in the business 
  • Review and manage team performance 
What do I need to be successful?

You're someone who wants to work with, develop and grow team members. You are a natural leader and can coach in real-time. You can deal with escalations easily and lead by example.
  • Previous Customer Service Team Leader, 2IC or Manager experience is essential
  • Insurance claims experience will be advantageous but not essential
  • Excellent leadership and interpersonal skills with a level of self-awareness as well as those around you.
  • A highly motivated and positive attitude
  • Outstanding written and verbal communication skills
  • Exceptional time management and attention to detail

Please note, the hiring process will consist of an agency interview, client interview and Emotional Intelligence profiling and reference checks.
To apply, follow the links and submit your resume and cover letter telling us why this is the opportunity for you and you are the perfect applicant with demonstrated experience.

For a confidential chat about the position please call Matthew Dew on
(08) 8232 6008.

Note, only shortlisted candidates will be contacted for a conversation. APPLY FOR THIS JOB