Team Leader

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Team Leader

Job title: Team Leader
Contract type: Permanent
Industry: Supervisors/Team Leaders
Job expiry: 2021-12-27
Reference: 3347708

Job description

‘'We are a business built on relationships… with people at its heart’’ – Business Value

“We offer more than just a job… We offer a great place to work, with great people, where you can grow and develop your professional skills” - Managing Director.
  • Join a well-established, dynamic brand in landlord insurance
  • An ongoing FT permanent opportunity in a growing insurance business
  • Provide support and development to a new team
  • A competitive remuneration package on offer 
  • Be supported in a collaborative and supportive team environment
What will I be doing?
You will lead and grow a team of highly skilled individuals, coaching them to high performance and ensuring the delivery of superior customer service.
  • You will build and sustain positive relationships with customers and team members alike and maintain a high quality and motivational work environment.
  • You will have awareness of company financials and be able to reduce and minimize loss within your team.
  • Provide on-going training and development to your expert care team
  • Act as an escalation point for client disputes and resolve appropriately in a timely manner
  • Liaise with internal and external stakeholders in the business 
  • Review and manage team performance 
The Team
These guys are a fun-filled team, who offer genuine friendship and are super inclusive.
You would be part of a humble Contact Centre where everyone will know your name, even the CEO!
You will be invited to work events and social gatherings, as the business believes culture is equally important as a skill set.
The Team is full of people who just love people.
Key Requirements
You're someone who wants to work with, develop and grow team members. You are a natural leader and can coach in real-time. You can deal with escalations easily and lead by example.
  • Previous Customer Service Team Leader, 2IC or Manager experience is essential
  • Insurance claims experience will be advantageous but not essential
  • Excellent leadership and interpersonal skills with a level of self-awareness as well as those around you.
  • A highly motivated and positive attitude
  • Outstanding written and verbal communication skills
  • Exceptional time management and attention to detail  

Please note, the hiring process will consist of an agency interview, client interview and Emotional Intelligence profiling and reference checks.
We are starting the application process soon and are looking for a start date in January 2022. Should you have any questions about this position, please contact the Adelaide office on (08) 8232 6008. APPLY FOR THIS JOB