Team Leader

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Team Leader

Job title: Team Leader
Industry: Management & Support
Salary: Base salary + super + salary sacrifice
Job expiry: 2021-01-14
Reference: 3202847

Job description

Our client is a global charity that was established over 170 years ago with a passion to give a helping hand to those in the community who are vulnerable or disadvantaged. Every aspect of their function aligns to their key values: commitment, compassion, respect, integrity, empathy, advocacy and courage.
  

What’s in it for you?
  • A competitive salary + super
  • Salary Sacrifice - An additional $16K tax free benefit
  • Meal Allowance
  • Reporting to the General Manager of Mission and Membership you will be responsible for the day to day supervision and leadership of a small team of volunteers in the contact centre.
  • Flexible and very appealing working hours 8.30am – 4.30pm | Monday-Friday (some additional hours may be required)
  • An opportunity to bring all of your skills and drive positive change in the organisation
  • Work for an organisation that is 100% focussed on people and treat their staff the same way

The role specifics
  
You will work with your team members to help them achieve one key outcome - great quality conversations and positive experiences for their customers. 
In this role you will lead, guide, support and motivate your team taking calls and responding to emails and providing aid to those in our community experiencing hardship.
  
You will also engage with other stakeholders across the organisation including local conferences (parishes) ensuring they receive all of the support they need.
  
You will coordinate and supervise volunteers including inductions, rostering and training. You will also review and appraise staff performance, addressing training and development gaps.
  
This role will suit someone with leadership experience, preferably in the community sector. We need someone who is passionate about giving back and genuinely motivated by making a difference in one’s life.
  
The successful candidate for this position will not be motivated by money or status, but by making a genuine difference in our community with a charitable nature.
  
  
The Ideal Candidate
You're someone who wants to work with, develop and grow team members. You are a natural leader and can coach in real time. You can deal with escalations easily and lead by example. 
You will also have:
  • Ideally you will have demonstrated experience in a Contact Centre leadership position.
  • You possess strong coaching skills and effortlessly connect with people
  • Understanding of the day-to-day operations of a Contact Centre and how to drive operational performance and improvements
  • Demonstrated experience with Contact Centre technology and Quality Assurance
  • You have advanced communication skills both verbal and written
  • Excellent organisation, time management and planning capability
  • You put your customer at the core of everything you do
  • You have advanced levels of emotional intelligence making level decisions and navigating emotions.
  • Completion of High school Certificate is mandatory for consideration for this role
  • Current Police Check is compulsory also (if you don’t have one we can arrange)
  
If this sounds like the role for you, APPLY NOW with your cover letter and tell us what excites you about this position.

Ideally, the successful candidate will commence this role end of January so submit your application today!


For any questions about the position or for a confidential conversation call (08) 8232 6008.
  

 
Expired job