L1 Helpdesk Technical Support

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L1 Helpdesk Technical Support

Job title: L1 Helpdesk Technical Support
Industry: Information & Communication Technology
Job expiry: 2021-07-22
Reference: 29841502323a
Contact name: Anastasia

Job description

Your new company
We’re thrilled to continue our partnership with this industry-leading global company in the FinTech space. They are the global leader in seamless payment solutions and finance technology.
  
The open-plan offices have been recently refurbished and boast a ping pong table, gaming room, La Marzocco Coffee machine (get your barista skills up to scratch), and plenty of space to take a break including an outdoor courtyard. There is on-site parking if you drive, bike storage if you cycle, and nearby buses if you’re on public transport! You will initially be working from home and making a slow transition into the office.
  
Your new roles:
We are looking for a team of level 1 technical helpdesk support professionals with the ability to troubleshoot at an advanced level across multiple platforms and systems. Following a great induction and training, you will assist with troubleshooting a specific software for their most valued clients.
  
These positions require flexible availability from Monday to Sunday 7 am - 8 pm with varying shifts on a set roster.
  
What’s in it for you?
  • Industry-leading pay rates, weekly pay, and easy online timesheeting systems
  • Long-term positions, with potential for permanent!
  • Room for personal and career growth within the company
  • Great office environment – see above! I hope you like table tennis!
  • Free onsite parking and bike storage facilities
  • A well known and reputable company in the FinTech space
  • Great cafes and close to Northland Shopping Centre!
  
About YOU and key requirements:
You’re technical with the ability to troubleshoot at an advanced level across multiple platforms and systems:
  • Proven experience working in a technical service desk support environment
  • Solid communication skills both written and verbal
  • Intermediate Excel skills (data analysis, pivot tables, report generation)
  • Experience working with an IT Service Management tool (such as ServiceNow or BMC Remedy)
  • ITIL v3 Foundation is highly regarded
  
We are looking to conduct interviews ASAP. If the above resonates with you, please APPLY NOW, or for further information, please contact Anastasia on 0419 892 753 during business hours.
Expired job