Head of Collections

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Head of Collections

Job title: Head of Collections
Location: Melbourne
Industry: CEO & General Management
Job start date: August 2020
Job expiry: 2020-08-19
Reference: 3148740
Contact name: Wallis Summers-Smith
Contact email: wallis@smaart.com.au

Job description

At a glance
  • Join a well regarded and reputable organisation
  • Oversee the entire collections operations, managing a team of experienced Operations Manager 
  • Newly created role due to business growth and process improvements
  • Attractive remuneration
  • Work with strong, tenured, experienced leaders
  • True growth and development with the backing of a secure and stable business
  • Talented, committed and coachable teams
  • Innovative systems and processes
  • Vibrant and inclusive business culture with a people first model
  • Melbourne CBD location with some travel
With a people first focus and care at the core of what they do, we are on the lookout for an experienced Head of Operations – Collections to join their team based in Melbourne.

Thanks to innovative solutions and an empathetic approach, they are leading the way when it comes to best practice across debt recovery and collections.

The role

Reporting to the COO, this is a newly created role and gives you the opportunity to join a collaborative and forward thinking team and lead the entire collections operation across a variety of multifaceted business units. 

The team

When you join the team one of the first things you will notice is the supportive and collaborative culture. The leadership team are experienced, the call centre is committed and the open minds of the company are reciprocated with an always open door policy that stems down from the CEO.

Our ideal candidate

You are someone who has had well rounded, senior or executive leadership experience working within Collections. You can move quickly and adapt to changing and fluid environments.

You are every bit strategic as you are hands on and your approach to leadership focuses on the development and engagement of your team.

Key requirements
  • Current experience working within an executive or senior leadership within collections and a BPO
  • A minimum of 10 years experience working within collections and hardship management
  • You’re a natural leader and avid communicator, interpersonal skills are your strength
  • Strong internal and external stakeholder engagement and management skills
If this sounds like the role for you, follow the links to apply. For more information, you can contact Wallis Summers-Smith from SMAART Recruitment on 0421 209 150. APPLY FOR THIS JOB