Performance & Insights Analyst

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Performance & Insights Analyst

Job title: Performance & Insights Analyst
Industry: Analysis & Reporting
Job expiry: 2020-11-12
Reference: 3175409
Contact name: Anastasia
Contact email: anastasia@smaart.com.au

Job description

Your new role is for someone who has a desire for internal growth opportunities and has the ability to identify and capture business requirements and improvements not only for the Business Centre however across the business as a whole.
You will be responsible for ongoing business performance monitoring, reporting, report development, sales dashboards, dialler administration and call lists, scheduling of outbound campaigns, analysis and insights, and financial modelling of the emerging business opportunities for the Business Centre.

You will be working for a well-established leader in the real estate market since 1991, and pride themselves with a business based on ethics, integrity, and personal service. With a commitment to progressive thinking, they have continually evolved and grown to become one of Melbourne’s leading real estate groups. Due to their commitment to being progressive, they have created an in-house business centre, the first in Melbourne.

As a Performance & Insights Analyst, you will require commercial agility, a nose for inconsistencies, the ability to go beyond the analysis of data to arrive at true business insight, and the presence to support the senior leaders in a robust commercial decision making.
 
The ideal candidate is someone who wants to take the next step in their career and has a strong understanding of Contact Centre metrics who is looking for the opportunity to use their experience, knowledge and most importantly has the vision, passion and scope for growth. You will have a keen eye for detail and be able to work autonomously in a high-pressure role. 

This is a full-time position with a salary base of $65,000 + Super, huge scope for growth and working with a progressive thinking and supportive team. You will also have the luxury of an extensive handover.

Key Requirements:
  • Previous experience in an analyst, reporting or forecasting role
  • Be an Excel and PowerPoint guru
  • Proficient in SQL & Python  
  • Database Management, Sales Reporting, Dialler Administration & Forecasting
  • Knowledge of Genesys & Power BI is a nice to have
  • Related tertiary qualifications
  • Ability to thrive in a fast-paced environment and juggle multiple priorities simultaneously
  • Outstanding written & verbal communication skills 

If this sounds like your perfect next role, click APPLY below or please contact Anastasia at anastasia@smaart.com if you have any further questions. APPLY FOR THIS JOB