Customer Service Officer

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Customer Service Officer

Job title: Customer Service Officer
Industry: Customer Service - Call Centre
Job expiry: 2021-02-11
Reference: 3196304

Job description

Do you want to start 2021 in style working for an ever-growing, reputable company right in the heart of Adelaide’s CBD?
Do you thrive in a social, fun and inclusive working culture where you have clear progression pathways?
Are you someone who prides themselves on their outstanding customer service and phone manner?
If you thought, yes, yes and yes, we have the perfect role for you!!
About the Role and Company:
An exciting opportunity has arisen to join a global Facilities and Asset Management Company in their Customer Service Operations Centre. Reporting to the Team Manager, the Customer Service Officer is the first response for all incoming and enquiries from internal and external customers and contractors.
Don’t worry! We are not going to throw you in the deep end, there is a comprehensive 6-week training schedule with great coaching and learning opportunities.
After training you will move into a rotating roster, between the hours of 6am – 10pm. Occasional weekend work will be required.
This role is Maternity Leave contract commencing ASAP and due to finish on the 30th June
Once you are in the role, you will be responsible for:
  • Managing all inbound enquiries from both internal and external customers and contractors.
  • Action and manage client requests for the resolution of property concerns and rectification of building faults
  • Lodging work requests
  • Accurate data entry and loading of job orders

To be successful you will:

  • Be a team player and work well both cohesively and autonomously
  • Have professional communication and interpersonal capabilities (written and verbal)
  • Possess a high-level attention to detail and phone mannerisms
  • Have reliable work ethic and aptitude in learning new knowledge
  • Have experience working in a customer service contact centre environment
  • Exemplary time management and problem-solving skills with an ability to think outside the box
  • A current Baseline Clearance will be highly regarded
You will be based in the heart of Adelaide’s CBD and be located close to public transport and parking. This is an amazing opportunity to sink your teeth into a Business to Business Customer Service position with huge variety.
You will be a part of a thriving and supportive culture where teams are encouraged to collaborate and share ideas in both informal and formal environment.
If you a looking for a job where no two days will be the same then this one’s for you!

We will be interviewing for this role ASAP so don’t hesitate to submit your Resume and Cover Letter. If you would like to have a confidential chat about the role please call Lauren May on 8232 6008 APPLY FOR THIS JOB