Customer Service Officer

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Customer Service Officer

Job title: Customer Service Officer
Industry: Customer Service - Call Centre
Job expiry: 2020-11-02
Reference: 3172022

Job description

About the Role and Company: 
An exciting opportunity has arisen to join a global Facilities and Asset Management Company in their Customer Service Operations Centre. Reporting to the Team Manager, the Customer Service Officer is the first response for all incoming and enquiries from internal and external customers and contractors.
This company prides itself not only on the service to it's customers, but its contribution to the community also. Charity days, fundraising and a global inclusivity and diversity initiative.

There are two temporary opportunities available:
6.00am - 2:00pm, Thursday – Sunday. 
2pm – 10pm, Saturday - Tuesday
  
Please ensure you detail which opportunity you would prefer in your application.
  
Depending on performance, attitude and attendance, these roles will be converted from a temporary contract to permanent full-time positions.

Once you are in the role, you will be responsible for:
  • Managing all inbound enquiries from both internal and external customers and contractors ensuring client satisfaction.
  • Managing and prioritising all requests to the helpdesk to ensure all contractual obligations are met
  • Providing a high level of administration support
  • Accurate data entry and loading of job orders
  
To be successful you will:
  • Be a team player and work well both cohesively and autonomously
  • Have professional communication and interpersonal capabilities (written and verbal)
  • Possess a high-level attention to detail and phone mannerisms
  • Have reliable work ethic and aptitude in learning new knowledge
  • Have experience working in a customer service contact centre environment
  • Exemplary time management and problem-solving skills with an ability to think outside the box
  • A current Baseline Clearance will be highly regarded 
  
Your training will be based in the heart of Adelaide’s CBD and be located close to public transport and parking. After training you will be working from home, this is an amazing opportunity to sink your teeth into a Business to Business Customer Service position with huge variety.
You will be a part of a thriving and supportive culture where teams are encouraged to collaborate and share ideas in both informal and formal environment.
  
We are not going to throw you in the deep end either, there is a comprehensive training schedule with great coaching and learning opportunities.
  
  
If you a looking for a job where no two days will be the same then this one’s for you!

  
Please Submit your resume and Cover Letter addressing which position you would like to be considered for. If you would like to have a confidential chat about the role please call Lauren May on 8232 6008 APPLY FOR THIS JOB