Customer Service - Multiple roles

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Customer Service - Multiple roles

Job title: Customer Service - Multiple roles
Industry: Call Centre Recruitment
Salary: Salary + Super
Job expiry: 2021-03-24
Reference: 3216310

Job description

“The team, support, and working environment is really good here. I love that the work is so diverse and I’m always learning something new!”   
  • Are you an experienced Customer Service professional with a desire to lead the way and bring value to a high-performing customer focussed team?
  • Work in a role with so much scope and opportunity to learn new skills?
  • Are you looking for an ongoing opportunity where you can utilise your exceptional communication skills and drive service delivery at the highest level?
  • Want to go to work every day and work as part of one big family and have fun while you do it?
  • Work in a comfortable, city fringe, purpose-built modern office with tons of natural light and an open plan?
The role and company

This role will see you undertake a variety of customer-centric and administration tasks. Mix up your day with inbound phone calls and non-phone-related tasks and responsibilities.
Working within a small team you will be responsible for answering inbound phone calls with customer queries, Scheduling orders/deliveries and liaising with tradespeople to coordinate services.  
Reporting to your team leader, you will possess exemplary organisational skills, display high attention to detail, have a customer-first focus and present excellent personal presentation and interpersonal skills. 

This is a family business that has been around for decades and continues to go from strength to strength on the back of its uncompromising focus of good old-fashioned customer service.
What do we need from you?
  • To be successful you will have proven Customer Service skills and are driven by putting the customer first and upholding a service promise.
  • Strong leadership capability or desire is a must
  • You are someone who isn't afraid of getting their hands dirty with a "get it done" attitude and LOVES to learn
  • You have ambition to grow and develop yourself and your career
  • You will have exceptional communication skills with both written and verbal and can display a proven ability to multitask.
  • You possess strong problem-solving skills and nothing is impossible, this is a company that always say YES to their customer and find a way!  
This is a city fringe-based role working 8:00am to 5:30pm and ideally suited to an experienced Customer Service professional ready to take the next step toward a leadership position or learn new skills in a business with lots of variety.
If this sounds like the team for you, APPLY NOW with your cover letter explaining why this is the role for you.

Interviews will commence immediately!

For any questions about the position or a confidential conversation call (08) 8232 6008.
Please note, due to the volume of applications at this time only short-listed applicants will be contacted. APPLY FOR THIS JOB