Customer Service Coordinator

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Customer Service Coordinator

Job title: Customer Service Coordinator
Industry: Call Centre & Customer Service
Job expiry: 2020-08-26
Reference: 3155250

Job description

About the Role and Company: 

An exciting opportunity has arisen to join a global Facilities and Asset Management Company in their Customer Service Operations Centre. Reporting to the Team Manager, the Customer Service Officer is the first response for all incoming and enquiries from internal and external customers and contractors.

This is a temporary opportunity, working on a rotating roster between the hours of 7:00am and 10:00pm, Monday–Friday. To start with you will most likely work 7:00am–3:00pm. 

THESE ROLES ARE WORKING ON GOVERNMENT CONTRACTS SO YOU MUST BE A CITIZEN TO BE ABLE TO OBTAIN A GOVT CLEARANCE

Depending on performance, attitude and attendance, these roles will be converted from a temporary contract to permanent full-time positions.
  
This role will commence ASAP so apply today!


Once you are in the role, you will be responsible for:
  • Managing all inbound enquiries from both internal and external customers and contractors ensuring client satisfaction.
  • Managing and prioritising all requests to the helpdesk to ensure all contractual obligations are met
  • Providing a high level of administration support
  • Accurate data entry and loading of job orders
  
To be successful you will:
  • Be a team player and work well both cohesively and autonomously
  • Have professional communication and interpersonal capabilities (written and verbal)
  • Possess a high-level attention to detail and phone mannerisms
  • Have reliable work ethic and aptitude in learning new knowledge
  • Have experience working in a customer service contact centre environment
  • Exemplary time management and problem-solving skills with an ability to think outside the box
We are not going to throw you in the deep end either, there is a comprehensive training schedule with great coaching and learning opportunities.
  
  
If you a looking for a job where you'll be part of a thriving and supportive culture and working with huge variety then this is the job for you!

Apply Now!
  
Due to the nature of these roles, Australian Citizenship is essential for government clearances


If you have any questions about the role please do not hesitate to contact Lauren May on 08 8232 6008
Expired job