Customer Service Consultants - Multiple Positions

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Customer Service Consultants - Multiple Positions

Job title: Customer Service Consultants - Multiple Positions
Location: Adelaide​
Industry: Contact Centre Recruitment
Job expiry: 2020-08-06
Reference: 3119985

Job description

“The best part about this job is coming to work every day feeling fulfilled and knowing that what we do really matters!
You get a sense of accomplishment and fulfillment like you’ve actually make a difference”
                                                                      -Customer Care Consultant
What’s in it for you?
Do you want to work for a community focussed organisation that genuinely impacts lives and know that you have made a difference when you lay your head on the pillow at night?
Work in a team environment full of like-minded individuals where no one is for themselves and everyone works together towards a common goal?
How about working in a brand-new state of the art contact centre in the CBD with views, break-out spaces, sit stand desks and lots of natural light?
What about a role with growth opportunities and constant training and development so not only are you fulfilling a requirement, but giving back and growing your career while doing it?
Does this sound like what you’ve been looking for? Then read on…

The role
Working as part of a larger team, you will be on the phones having real conversations with the real-life savers. This will be a mixture of inbound and outbound enquiries as well as some appointment making.

You may also be required to communicate with clients through their preferred channel of technology. The role over time will evolve to service digital communication channels such as web, portal, app, social media and on-line chat.

This organisation is 90 years young and isn’t going anywhere so if you’re looking for a stable place to start or continue your career then this could be for you.

It’s time to work with a company that will offer you all of the above and real career opportunities. They actually have an in-house training program designed to give consultants belief and confidence that they can develop and grow in all aspects of their career.

You will work across a 7-day roster between the hours of 7:30am and 8:00pm on weekdays and 8:30am till 4:00pm Sat and Sun (penalty rates apply).

The team
These guys are different to your usual contact centre. They get that every call is different, and it’s about having real conversations!
It’s an incredibly bonded team environment where everyone genuinely wants to help and be there for each other. You will participate in staff organised events, fundraisers, charity days as well as find the usual incentives, fun and games you find in a contact centre to inspire motivation and engagement.

Key requirements 
First and foremost, we are looking for people who genuinely are driven by having meaningful conversations and giving back.
  • Previous experience working within a customer service focussed role is essential 
  • You must be an effective communicator both verbally and also written 
  • Adept in learning new systems and technologies with an attitude towards learning
These roles are starting Monday 10th August so don’t hesitate, to be considered for this position please submit your resume and a short cover letter on why you need this position!

Should you have any questions about this position for a confidential chat please call SMAART Recruitment on 08 8232 6008.
Expired job