Customer Service Consultant - Work from home options

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Customer Service Consultant - Work from home options

Job title: Customer Service Consultant - Work from home options
Contract type: Permanent
Industry: Call Centre Recruitment
Job expiry: 2021-12-05
Reference: 3287265121
Contact name: Will McPhee
Contact email:

Job description

SMAART Recruitment has once again partnered with one of the world’s leading Contractor Management Software companies. Due to expansion in the APAC region, they now seek the services of an outgoing and driven Graduate who wants to progress and start their career in customer service and consulting.

Based in the heart of Sydney CBD, as a Customer Service Associate, you will be liaising with a variety of different clients, industries, and markets. You will be the first point of contact for all questions, be it capabilities of the software, general questions, or inquiries that need to be lodged.

Primary Duties & Responsibilities include:
  • Proactively service and support contractor/supplier clients.
  • Conduct training on products via phone, web-based and face-to-face meetings.
  • Participate in the implementation of sales and marketing projects.
  • Field incoming calls, handle contractor customer inquiries, and troubleshoot problems.
  • Handle client account management functions, including invoicing and collections.
  • Proactively analyse customer service processes and bring forth ideas for continuous improvement.

To be considered for this position: 
  • Bachelor's degree from an accredited university and/or equivalent work experience.
  • Proficient computer skills in programs including, but not limited to, Word, Excel, PowerPoint, Internet and e-mail applications
  • Demonstrated leadership skills
  • Exceptional verbal and written communication skills
  • Excellent presentation skills
  • Solid analytical and problem-solving ability

In return, you will receive full training on the product and on-going support as the company grows. Being a rapidly growing office here in Sydney, there will be plenty of opportunities to progress your career in the near future.

Lastly, this is a hybrid position that will give you the flexibility to work from anywhere including their great CBD office.

Team building events, a global AGM (Post-COVID), snacks and lunches, and international travel are all some of the perks this company provides to their staff.

So if you are ready to work with a cutting-edge company, who will offer not only career progression but a fun and friendly work environment send your resume via the ''Apply'' now button. Or for a confidential discussion please contact Will McPhee on 02 8346 6729.
Expired job