Customer Service Specialist

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Customer Service Specialist

Job title: Customer Service Specialist
Contract type: Permanent
Industry: Call Centre Recruitment
Job expiry: 2021-12-10
Reference: 3179858.8

Job description

Join an organisation that makes a difference!

We are recruiting for a number of Customer Service Specialists for an organisation who provide Plan Management and Support Services to NDIS participants, their families and carers across Australia.

Join a team who's purpose is to help, empower and provide the best level of service to their members. You are the first point of contact for their members and will be responsible for a range of enquires via phone and email. 

Work alongside committed like-minded caring colleagues who embrace the values of enthusiasm, relationships, innovation, trust, and respect.

Enjoy the benefits of working remotely whilst your brand new contact centre is being set up along with full-time permanent employment and a salary base of $55,000 + Super


What's in it for you:
  • Join a reputable and growing organisation
  • Supportive, friendly team and great a work culture
  • Rewarding and fulfilling role
  • Work from home with a slow transition to a brand-new contact centre
  • Comprehensive training and ongoing support
  • With the expansion expect a lot of opportunities for career progression
The Role:
  • Manage all Inbound and Email inquiries in a professional, friendly and timely manner
  • Provide information and explain the benefits of Plan Management and NDIS requirements
  • Resolve problems, determine the cause and provide the best solution
  • Build and maintain sustainable relationship of trust through open and empathetic communication
  • Follow and adhere to communication procedures, guidelines and procedures
About You:
  • Experience in a phone-based customer service role
  • Excellent communication skills, both written and verbal
  • High attention to detail and excellent organisational skills
  • Ability to provide an empathetic and understand approach
  • Loves a challenge and solving problems

If you're looking for a rewarding Customer Service role that genuinely makes a difference, this is the role for you! Submit your application via the link provided.

*please note - if successful you will need to undergo an NDIS Worker Screening Check. APPLY FOR THIS JOB