Customer Service Consultant

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Customer Service Consultant

Job title: Customer Service Consultant
Contract type: Permanent
Industry: Customer Service - Call Centre
Salary: $65,000 + Super + 6 weeks AL
Job expiry: 2021-10-26
Reference: 32521181
Contact name: Will
Contact email: will@smaart.com.au

Job description

Due to growth and changes to systems and regulations, our client is now in need of 2 Full-time Customer Service Consultants to join their fun, supportive and friendly team.

We are looking for the best Customer Service Consultants Sydney has to offer!

Being a Customer Service Consultant you will be the first point of contact for all phone calls into the business. You will divert calls to the right departments, update customer details, process payments and help find a solution to the customer's question.

Due to the stay-home restrictions, this position will be working from home during this period but will go back to the office once they lift. As such an appropriate workstation is required. Tools of the trade and Technology will be supplied.

Full product and system training will be provided but because this is an urgent start we require people who have worked in a Call Centre or Customer Service position previously.

About the position:
  • Monday to Friday business hours 
  • Training is 8:30am - 4:30pm
  • Post-training hours will be 10:00 am - 6:30 pm 
  • Inputting and update information on the house CRM
  • Being the first point of contact for inbound enquires 
  • $64,000 + Super + Employee benefits like leave loading (6 weeks annual leave a year!)
  • 4-6 weeks of fully paid training 

What we are looking for:
  • Minimum of 12 months Call Centre experience 
  • Excellent communication skills
  • Some who has dealt with complex questions 
  • Confident and positive attitude
  • Great financial and numeracy understanding  
  • Strong ability to meet and exceed targets
  • Exceptional rapport building skills
  • Resilience and adaptability

This business is growing, with a supportive work environment, clear business goals and the opportunity to grow internally, start a new career with a great company.

Interviews will be held ASAP so don't delay, send through your resume today!

Should you have any queries or questions please contact Will McPhee at SMAART Recruitment on will@smaart.com.au
Expired job