Customer Service Consultant

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Customer Service Consultant

Job title: Customer Service Consultant
Industry: Customer Service - Call Centre
Salary: $30.00 p/h + Super
Job start date: 26th July 2021
Job expiry: 2021-08-12
Reference: 3297127
Contact name: Lauren May
Contact email:

Job description

What’s in it for you?
Do you want to work for a community focussed organisation that genuinely impacts lives and know that you have made a difference when you lay your head on the pillow at night?
Work in a team environment full of like-minded individuals where no man is for himself and everyone works together towards a common goal?
How about working in a brand-new state-of-the-art contact centre in the CBD with views, break-out spaces, sit-stand desks and lots of natural light?
Are you looking for a role with growth opportunities and constant training and development so not only are you fulfilling a requirement, but giving back and growing your career while doing it?

The role
Working as part of a larger team, you will be on the phones having real conversations with the real-life savers, our donors! This will be a mixture of inbound and outbound enquiries as well as some appointment making.

This organisation is 90 years young and isn’t going anywhere so if you’re looking for a stable place to start or continue your career then this could be for you.

It’s time to work with a company that will offer you all of the above and real career opportunities. They actually have an in-house training program designed to give consultants the belief and confidence that they can develop and grow in all aspects of their career.

You will work a nice easy 9:00am-5:00pm for your first couple of months then across a 6-day roster between the hours of 6:30 am and 7:00pm on weekdays and 8:30am till 4:00pm Sat and Sun (penalty rates apply). Overtime available if you want it!

“The best part about this job is coming to work every day feeling fulfilled and knowing that what we do really matters!
You get a sense of accomplishment and fulfillment like you’ve actually made a difference”
-Customer Care Consultant

Key requirements 
  • First and foremost, we are looking for people who genuinely are driven by having meaningful conversations and giving back.
  • Previous experience working within a customer service focussed role is essential - Contact Centre experience is highly valued!
  • You must be an effective communicator both verbally and also written 
  • Adept in learning new systems and technologies with an attitude towards learning  
These roles are starting on the 26th July so don’t hesitate, to be considered for this position please submit your resume and if you wish a cover letter.

Should you have any questions about this position for a confidential chat please call 08 8232 6008

** Please note due to the high number of applicants expected, only shortlisted candidates will be contacted **