Customer Service Consultant

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Customer Service Consultant

Job title: Customer Service Consultant
Location: Brisbane
Industry: Customer Service - Call Centre Sales - Inbound Call Centre & Customer Service
Job expiry: 2020-08-11
Reference: 3147077
Contact name: Natasha Patel
Contact email: natasha@smaart.com.au

Job description

Award winning insurance provider are seeking multiple phone based Claims/Customer Service Consultants. They are globally trusted and boast over 3 million customers in Australia alone.

Work for an organisation that goes above and beyond for their staff. 

What’s in it for you?
  
  • $30.49 p/h + Super
  • Work from home
  • Immediate start
  • Temp to start with an opportunity for permanency
  • Supportive and structured onboarding program to help you succeed
  • A fun, positive & supportive team environment are just a few factors that contribute to a fantastic culture
This is a work from home role with 6 weeks comprehensive paid training held in an off-site location in Brisbane. You will be required to have your own laptop.
  

What's the role?


Your role as a Claims Consultant will see you answering all inbound enquiries by providing genuine customer service to new and existing customers. Every call is different, and it’s about having real conversations!
  • Managing all enquiries to ensure a fair and reasonable outcome for all customers who are making a claim
  • Processing and lodging all types of claims on behalf of customers
  • Handling all confidential settlements discreetly and in a professional manner

What experience do I need? 
  
First and foremost, we are looking for people who genuinely strive to provide great customer service and are driven by outcomes.
  • Previous experience working within customer service or Call centres (Finance and Insurance will be highly regarded) 
  • You must be an effective communicator both verbally and also written and pride yourself on your active listening skills.
  • Ability to navigate across multiple systems/programs
  • You will be a problem solver who genuinely wants to help others and be able to think outside of the square to find solutions.
  • Given the customer service nature of the role. Your empathy and walk a mile in your customers’ shoes will be imperative to your success.
  
How do I apply?
  
To apply NOW, follow the links!
For more information, you can contact Natasha Patel from SMAART Recruitment on 0401 359 204.
Expired job