Customer Service & Administration

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Customer Service & Administration

Job title: Customer Service & Administration
Industry: Customer Service - Call Centre
Job start date: Immediate start
Job expiry: 2020-10-18
Reference: 3171904
Contact name: Wallis Summers-Smith
Contact email: wallis@smaart.com.au

Job description

A culture that is second to none and a team that are committed to being the best in the business. This team does things differently, they always have and so should you. 

Have you ever wondered who is doing those great promotions you see, that outstanding loyalty program you’re a part of OR who designs, creates and supplies the POS magic for cinemas world wide? Have you also wanted to be involved in helping people in communities who need help?

That's part what this team does! 

Just as brands are ensured to be seen, heard and remembered so too are this agency's team members & what they do. 

A purpose driven business with values developed by the team and a culture that defies the usual agency stereotype of Ego's and late nights consistently places the company in the Top 10 best places to work.

This is a permanent role that is currently 0.8 FTE with the scope to grow to full time hours as Melbourne's restriction eases. 

The role

Your new role will see you work closely with a range of different clients, assisting them with customer service enquiries and administrative support. With a mix of inbound calls and email, you will handle enquiries across a range of different merchandise and loyalty programmes. 

You will also assist in updating and scheduling content across platforms and work closely with the inhouse digital teams to maintain and improve ecommerce solutions.  

Key requirements 
  • You are a customer service superstar with a range of different experiences under your belt
  • Exceptional verbal and written communication skills and a focus on providing tailored solutions for customers 
  • A strong sense of initiative, problem solving skills and ability to work autonomously 
If this sounds like the role for you, then follow the links to apply. For any questions, you can contact Wallis Summers-Smith from SMAART on 03 8637 4413.

Please not, due to the high volume of applicants we will receive, only short listed candidates will be contacted.
Expired job