Customer Service

< Return

Customer Service

Job title: Customer Service
Contract type: Permanent
Industry: Customer Service - Call Centre Call Centre & Customer Service
Job expiry: 2021-12-09
Reference: 33420382
Contact name: Jess

Job description

You will be working for a family-owned company that has been a global leader in the home care business for over 140 years, spanning over five generations, it has developed the world’s best cleaning tools.

Having had strong performance throughout the last 12 months they are now looking to expand their team and are on the lookout for their next customer service consultant to join a small team of professionals taking calls and responding to emails from their customer base.

- Salary $50,000 - $55,000 + super
- Convenient South Eastern Suburbs location with onsite parking
- Access to some of the worlds best cleaning tools
- Summer hours - finish at midday on Fridays!

Located in the South Eastern Suburbs you will be part of the customer care team and will be the first point of contact for their consumers.  Your day will consist of managing consumer enquiries, responding to emails, handling inbound calls and when needed assist in the outlet shop.   

Aiming for first touch resolution you will use your excellent customer service skills to assist in finding the best solution for the consumer with their enquiry. 

-  Excellent written and verbal communication skills
-  Great imitative and team spirit
-  Customer service experience in call center (ideally) OR retail environment or reception/administration
-  Previously managed complaints
-  Experience with troubleshooting and warranty claims (ideally in small electrical products - nice to have however not essential)

If this sounds like your perfect next role, click APPLY or please contact Jess 0409 965 501 if you have any further questions. APPLY FOR THIS JOB