Customer Retention / Customer Relations Specialist

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Customer Retention / Customer Relations Specialist

Job title: Customer Retention / Customer Relations Specialist
Industry: Sales - Outbound Sales - Inbound Call Centre & Customer Service
Salary: $30 per hour
Job expiry: 2020-12-16
Reference: 3190865
Contact name: Riona

Job description

Your new company:
‘The best or nothing’ is their motto and they live by that with everything they do. They are probably the most recognised luxury car brand in the world!

Benefits to you!
With a great induction, initial handover period, and ongoing support and development from your team leaders, you will have all of the knowledge and empowerment you need to thrive!
Some of the benefits you will receive include:
  • Ongoing development and mentoring – such a great team!
  • Work from home or in the office with open plan environment and parking available
  • $30 per hour + Super and fixed 12-month contract (opportunity to extend)
Your new role:
As a customer relations consultant, you will be part of a team that focuses on retention, acquisitions and general customer enquiries. This role provides the opportunity to deliver exceptional customer experiences every day while contributing to the company’s retention targets and driving sales and leads to a large dealership network across Australia and New Zealand.

Key requirements and about you:
  • You will apply a pro-active needs-based selling methodology across all leads and channels to retain existing business and acquire new business.
  • You have a passion for sales and driving success and working towards targets
  • Inbound/outbound/retention specialist call centre experience 
  • Experience supporting with general enquiries e.g. via email, LiveChat and phone.
  • You love customer service and will provide a world-class customer experience with a view to “wow” every customer!
  • Great communication skills with a friendly and confident approach to sales and customer service!
  • Experience in the Automotive industries would also be an advantage
  • Experience using Salesforce


Applicants must be a permanent resident, able to commute to Mulgrave when required and be available asap

Please apply or email riona@smaart.com.au for more details
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