Customer Care Consultant

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Customer Care Consultant

Job title: Customer Care Consultant
Contract type: Permanent
Industry: Customer Service - Call Centre Call Centre & Customer Service
Job start date: 4 October
Job duration: Full Time Perm
Job expiry: 2021-09-30
Reference: 3321582
Contact name: Ishmael
Contact email: ishmal@smaart.com.au

Job description

The box tickers
  • MUST be available to start: 4 October
  • Interviews taking place now!
  • $59K + 10% Super + Commission + Discounts
  • Full-time office-based role with job security! 
  • This is a 100% office based role with no WFH
  • 100% Australian owned energy company & Australis largest energy provider
  • Entry-level & general customer service calls
  • Award-winning with numerous customer service awards
  • Join a company rapidly growing with lots of progression opportunities
  • Discounted energy & gas bills, gym & health memberships
  • Inclusive & diverse culture with a large focus on physical & mental health
  • Rotating roster  between the hours of 8:00am - 6:00pm Monday to Friday, and occasional Saturday between 8:00am - 5:00pm
About the company
Our client is an Australian owned and operated energy & gas company with a history spanning over a hundred years & a range of customer service awards!

Our client offers a range of benefits including discounts on your own energy bills, discounted gym & health benefits, job security, ongoing support and growth.

Currently, they are in the midst of rapid expansion which means we are looking for multiple Customer Care Consultants to commence 4th October 2021.
  
The Opportunity:

Customer Service Consultants are responsible for ensuring exceptional customer service to new and existing clientele. Your day will be varied! You will deal with high-end customer service queries around billing resolutions, complaints & on a first call resolution basis.

About you: 

You naturally have a great attitude with an outlook of no job is too big or small. You can build rapport easily, you are motivated and you pride yourself on your excellent customer service and interpersonal skills. 

  • Previous Customer Service Experience (Call centre, retail & hospitality)
  • 12 months experience in a customer service role minimum
  • Excellent written and verbal communication skills
  • Motivation & experience working in a fast pace environment
  • Resilient and pick up systems & processes quickly
How to Apply?

If you are smiling from ear to ear and would like to know more then please do not hesitate and APPLY NOW following the prompts. Due to the high volume of applications anticipated, please email Ishmael@smaart.com.au for any questions

*** Only shortlisted individuals will be contacted ***
*** Must be a Permanent Resident or Citizen of Australia ** APPLY FOR THIS JOB