Customer Care Consultant

< Return

Customer Care Consultant

Job title: Customer Care Consultant
Industry: Customer Service - Call Centre
Job expiry: 2021-05-31
Reference: 3259522

Job description

‘’We are a business built on relationships… with people at its heart’’ – Business Value

What’s in it for you?
Work for a reputable business whose core value is doing right by their clients. Who takes responsibility for doing the right thing!

Work in an environment that is supportive and empowering and whose team environment and culture is inclusive and collaborative.

A Contact Centre role with no scripts and no AHT KPI’s, just great meaningful conversations.

A diverse role with inbound calls and general customer service but also get a bit technical and dive into some back end claims work, handling the end-to-end journey of your client.

If this sounds like what you’re after, then read on ….

The Role
Working amongst an expanding team, you will be liaising with Landlords and other business partner delivering exceptional service, answering all of their queries pertaining to insurance process, claims and billing inquiries. This will be an inbound role only, no cold calls.

Insurance experience is not required, just the desire and ability to have real conversations, a genuine willingness to help and solve problems do the right thing by your clients.

This organisation is 30 years young and is growing at a fast rate, so if you are looking to pursue a career or to continue your career then this could be for you.
This is a fantastic opportunity to work for a company that offers all of the above, career development and genuinely cares for its employees and culture.

You’ll be provided thorough training, ensuring every ­­­Representative is well educated around product and system knowledge. Installing confidence and belief that they can handle any query and deliver outcomes.

You will be working full time across a Monday to Friday roster between 8.30 am and 5.00 pm.
NO Weekends… how fantastic!

The Team
These guys are a fun-filled team, who offer genuine friendship and are super inclusive.

You would be part of a humble Contact Centre where everyone will know your name, even the CEO!

You will be invited to work events and social gatherings, as the business believes culture is equally important as a skill set.

Key Requirements

  • Our main priority is being customer-centric, focusing on them and what they need. Providing honest and clear communication in a timely manner and delivering end to end service.
  • This is an insurance position and at times you will be dealing with clients in moments of need so you will need to be able to display empathy and other supportive emotions and guidance.
  • You will have thorough attention to detail and being meticulously organised will be critical to your success ensuring all follow-up is actioned.
  • The ability to listen and educate as well as communicate effectively across all levels both written and verbal.
  • Professional phone manner which reflects a calm and controlled tone, whilst resolving problems in a timely manner and being able to think outside of the square at times.
  • Resilience is also going to be required as it is in most Contact Centre roles.
Interviews will commence soon and the start date is 17th May 2021, so do not hesitate to apply for this role by submitting your resume and a cover letter on why you need this role!
This role is being managed by our Adelaide office so should you have any questions about this position for a confidential chat please call the Adelaide office on (08) 8232 6008 APPLY FOR THIS JOB