Contact Centre Team Leader

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Contact Centre Team Leader

Job title: Contact Centre Team Leader
Industry: Call Centre Recruitment
Salary: $70K + Super
Job start date: ASAP
Job duration: Full Time - Permanent
Job expiry: 2021-03-04
Reference: 3218435
Contact name: Ishmael
Contact email: jobs@smaart.com.au

Job description

We are proud to partner with one of Australia's great success stories. Founded in 1982, these guys have become Australia's largest home service franchise with an annual turnover of $500 million! Due to company growth, they are on the lookout for a Conatct Centre Team Leader based in Mooralbark!

When you join the business, you will be given all the tools and training you need to succeed. You will work closely with the Customer Service Manager to provide the best support to the team, upskill & bring out the best in them!

This role is permanent full time on a rotating roster 38 hours per week -  8-4pm, 9-5pm 10am-6pm Monday to Friday, and every third Saturday 8am-4pm with Wednesday off. 

Who are you?

You're someone who wants to work with, develop and grow team members. You are a natural leader and can coach in real-time. You can deal with escalations easily and lead by example. You can be firm when required, but approachable and bring a positive vibe to the environment!

The role

Your new role will see you work closely with the Contact Centre Manager to coach, develop and lead a team of 30 Consultants.

You will work with consultants to help them achieve one key outcome - great quality conversations and positive experiences for their customers. 

There is huge scope for this role in terms of growth as the business is growing. There is also room for quality assurance, operation and process improvements.

Key requirements
  • 3+ years experience leading a customer service team within the contact centre space
  • Customer service and quality-focused - they don't do silly KPI's but they do care about our customer service! 
  • Demonstrated understanding of contact centre operational foundations - employee engagement, quality assurance, performance management, business process improvements 
If this sounds like the role for you, then apply now! We are interview right away. If you need more information, you can call Ishmael Salim from SMAART Recruitment on 0416866978.
Expired job