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When you join the business, you will be given all the tools and training you need to succeed. You will work closely with the Customer Service Manager to provide the best support to the team, upskill & bring out the best in them!
This role is permanent full time on a rotating roster 38 hours per week - 8-4pm, 9-5pm 10am-6pm Monday to Friday, and every third Saturday 8am-4pm with Wednesday off.
Who are you?
You're someone who wants to work with, develop and grow team members. You are a natural leader and can coach in real-time. You can deal with escalations easily and lead by example. You can be firm when required, but approachable and bring a positive vibe to the environment!
The role
Your new role will see you work closely with the Contact Centre Manager to coach, develop and lead a team of 30 Consultants.
You will work with consultants to help them achieve one key outcome - great quality conversations and positive experiences for their customers.
There is huge scope for this role in terms of growth as the business is growing. There is also room for quality assurance, operation and process improvements.
Key requirements
Contact Centre Team Leader
| Job title: | Contact Centre Team Leader |
| Industry: | Call Centre Recruitment |
| Salary: | $70K + Super |
| Job start date: | ASAP |
| Job duration: | Full Time - Permanent |
| Job expiry: | 2021-03-04 |
| Reference: | 3218435 |
| Contact name: | Ishmael |
| Contact email: | jobs@smaart.com.au |
Job description
We are proud to partner with one of Australia's great success stories. Founded in 1982, these guys have become Australia's largest home service franchise with an annual turnover of $500 million! Due to company growth, they are on the lookout for a Conatct Centre Team Leader based in Mooralbark!When you join the business, you will be given all the tools and training you need to succeed. You will work closely with the Customer Service Manager to provide the best support to the team, upskill & bring out the best in them!
This role is permanent full time on a rotating roster 38 hours per week - 8-4pm, 9-5pm 10am-6pm Monday to Friday, and every third Saturday 8am-4pm with Wednesday off.
Who are you?
You're someone who wants to work with, develop and grow team members. You are a natural leader and can coach in real-time. You can deal with escalations easily and lead by example. You can be firm when required, but approachable and bring a positive vibe to the environment!
The role
Your new role will see you work closely with the Contact Centre Manager to coach, develop and lead a team of 30 Consultants.
You will work with consultants to help them achieve one key outcome - great quality conversations and positive experiences for their customers.
There is huge scope for this role in terms of growth as the business is growing. There is also room for quality assurance, operation and process improvements.
Key requirements
- 3+ years experience leading a customer service team within the contact centre space
- Customer service and quality-focused - they don't do silly KPI's but they do care about our customer service!
- Demonstrated understanding of contact centre operational foundations - employee engagement, quality assurance, performance management, business process improvements
Expired job