Contact Centre Team Leader

< Return

Contact Centre Team Leader

Job title: Contact Centre Team Leader
Industry: Supervisors/Team Leaders
Job expiry: 2020-11-01
Reference: 3180723

Job description

Are you an experienced people leader in a Contact Centre environment looking for a new challenge?

Would you like to lead a brand new inbound contact centre customer service team?

How does it sound to work Mon-Fri? – no weekends!

Are you driven by the success of others and using all of your own skills, knowledge and support to mentor and grow your team?

Are you driven and motivated by giving and teaching the elements of SUPERIOR end to end customer service

This might be the job for you

We are on the lookout for a Customer Service Team Leader to come on board to mentor and support a new Customer Service team on an initial 6-month contract.

What’s in it for you
  • Join a well-established, global insurance brand
  • $90,000 package 
  • A 6 month contract with a leading insurer 
  • Provide support and development to a new team
  • Be supported in a collaborative and supportive team environment
What will I be doing?
  • You will lead and grow a team of highly skilled individuals, coaching them to high performance and ensuring the delivery of superior customer service.
  • You will build and sustain positive relationships with customers and team members alike and maintain a high quality and motivational work environment.
  • Provide on-going training and development to brand new customer service claims team
  • Manage work-flow of customer service enquiries
  • Provide constructive feedback to direct reports
  • Liaise with internal and external stakeholders in the business 
  • Review and manage team performance
What do I need to be successful?

You're someone who wants to work with, develop and grow team members. You are a natural leader and can coach in real time. You can deal with escalations easily and lead by example.
  • Previous Customer Service Team Leader, 2IC or Manager experience is essential
  • Insurance claims experience will be highly regarded
  • Excellent leadership and interpersonal skills
  • A highly motivated and positive attitude
  • Outstanding written and verbal communication skills

This role is required to start on the 2nd of November so APPLY NOW!

To Apply, follow the links and submit your resume and cover letter telling us why this is the opportunity for you!

For a confidential chat please call Lauren May on 8232 6008
Expired job