Call Centre Team Manager/Leader

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Call Centre Team Manager/Leader

Job title: Call Centre Team Manager/Leader
Industry: Management & Support Supervisors/Team Leaders
Salary: $85,000 - $95,000 + Super + Comms
Job expiry: 2021-07-27
Reference: 3290427
Contact name: Will McPhee
Contact email:

Job description

We have a fantastic opportunity with an established global education provider. This market-leading organisation is looking to add an experienced manager to lead a Student Enrolment team.

As the Student Enrolment Manager, your role will be to lead and coach a team of Advisors to help prospective students and their enrollments for their respected university partner. We are looking for someone who will thrive in a small yet fast and dynamic team and has the ability to naturally drive performance.

The Role:
  • Lead, coach and mentor a team of 12-16 Student Enrolment Advisors
  • Someone who wants's to grow and has of being a Contact Center Manager 
  • Drive the quality and performance of the team
  • Set and manage the team KPI’s
  • Develop and implement improvement opportunities and operations
  • Lead by example and drive great results

The Candidate:
  • Demonstrate a proven history of leading a team of outbound sales consultants
  • Have strong communication skills, both verbal and written
  • Have a natural ability to lead, manager and coach
  • You will have a hands-on management style
  • Strong time management and administration skills

The Opportunity:
  • Very modern open space, funky Melbourne CBD office
  • Work for a Globally recognised education provider
  • $85,000 - $95,000 base + Super
  • Immediate Start
  • Work from home 
This is position is perfect the Team Leader or Manager who is looking to take the next step in their career. We want someone who is passionate about people, sales, training, and the contact center environment. This role is a stepping stone to the Call Centre Manager position.

If you are a natural-born leader with a winning attitude and someone who loves to lead a team, please apply now or contact Will McPhee at SMAART Recruitment on 03 8637 4411.