Call Centre Analyst

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Call Centre Analyst

Job title: Call Centre Analyst
Contract type: Permanent
Industry: Call Centre & Customer Service
Job expiry: 2021-12-22
Reference: 3362456

Job description

Do you love numbers and get excited about analysing data? Do you enjoy finding a pattern and looking at trends?  If you answered YES then this role could be for you! 
  
In this newly created role, you will be working with an established small to medium contact centre in Melbourne who are making a difference to Australian organisations and the lives of people through professional telephone fundraising services.
  
As Call Centre Analyst, you will be assisting the Dialler and Call Centre Coordinator to drive productivity and performance outcomes to deliver outstanding results.  Together you will be responsible for the day-to-day management of the dialler and overall productivity and performance of the centre.
  
Key duties and responsibilities include:
  • Management of dialler across multiple campaigns
  • Track and report on call centre productivity, internal revenue targets and KPI’s
  • Monitor and address operational performance of call centre staff
  • Suggest and implement methods to improve productivity and service
To be successful in this role you will have:
  • Strong attention to detail and highly organised
  • Analytical mindset
  • Problem-solving abilities, you are someone who likes to know the why
  • Ability to multitask
  • Comfortable being in front of a computer for long periods of time
  • Previous experience in working with a dialler system would be favourable however not required as full training will be provided.
What’s on offer:
  • Competitive salary subject to experience
  • Permanent role Monday to Friday
  • Elsternwick location with parking and public transport close by
  • Excellent work culture and environment 
If you are interested to know more please click APPLY to submit your application or for a confidential chat please call JESS HAAG on 0409 965 501 APPLY FOR THIS JOB