Customer Specialist

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Customer Specialist

Job title: Customer Specialist
Contract type: Permanent
Industry: Customer Service - Call Centre
Job expiry: 2021-10-04
Reference: 3319869
Contact name: Farra Jackson

Job description

‘Keeping small businesses at the heart of what we do by giving them the time to do what they love. We take away the complexities of small business accounting to become an integral part of their evolving journey. We empower them to achieve sustainable growth with simple, dependable solutions.’ - Client's ambition

What’s in it for you?
  • Competitive Salary Plus Super!
  • Be part of a business that not only survived through covid … but grew tremendously!
  • Only work week days and have the weekends to yourself!
  • Enjoy a work-life balance and be home for dinner!
  • Close to public transport (tram, train or bus)
  • Welcome to a friendly and healthy work culture that celebrates your birthdays with you, who organize small excursions (covid permitting), morning tea and fundraisers for Cancer!
The role

As a Customer Advocate, you are working on behalf of the customer and are responsible for providing great customer service and product support, via a range of channels including telephone (inbound and outbound), email and online.

You will be offering first class customer service which will cover technical product and company knowledge, you will enhance customer relationships with a core focus on resolutions.  

You will be aiding small business owners with their needs, this could be a general inquiry around the service this product offers, this could be offering technical support, or even helping them re-engage with the product to increase retention levels.

What you need to be successful
  • Minimum 3 years as retention/customer service representative or similar position
  • Ability to ensure excellent customer experience
  • Outstanding customer service with a friendly, problem-solving attitude
  • Excellent verbal & written communication and negotiation skills
  • An ability to determine customer needs and align product solutions to retain the customer
  • Experience with MS Office and CRM software
  • Strong work ethic and professional presentation
Covid 19 will not prevent you from starting your new career as we will start the interview process immediately (over Zoom), so APPLY now! For more information contact Farra at SMAART Recruitment on (08) 8232 6008.
Please note only short-listed candidates will be contacted. APPLY FOR THIS JOB