Key Findings Webinar: 29th October

Key Findings Webinar: 29th October

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Posted-on October 2020 By Rupert Harvey

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Join us as experts from across the industry discuss the results of The 2020/21 Contact Centre Best Practice Report, including how the industry is responding to COVID.

This years report takes a deep dive into topics that Contact Centre Leaders have told us are of importance over the next 12 months. These topics include:

  • The role of Team Leader and how it differs between contact centres

  • Modern ways of working

  • Mental health in contact centres

  • Absenteeism and attrition

  • Employee engagement

  • Technology for better performance

  • Offshoring

  • Customer Experience

  • Agent bonus and commission structures

  • Responses to COVID

Please note: A link to the webinar will be sent via email 24 hours before the presentation.

All webinar attendees will receive a hard copy of the 100 page report.

The presentation will also be given on October 8.To register for that session visit https://www.smaart.com.au/best-practice-report or get in contact with james@smaart.com.au with any questions.