Key Findings Webinar: 29th October
Rupert Harvey • Oct 13, 2020
Join us as experts from across the industry discuss the results of The 2020/21 Contact Centre Best Practice Report, including how the industry is responding to COVID.
This years report takes a deep dive into topics that Contact Centre Leaders have told us are of importance over the next 12 months. These topics include:
- The role of Team Leader and how it differs between contact centres
- Modern ways of working
- Mental health in contact centres
- Absenteeism and attrition
- Employee engagement
- Technology for better performance
- Offshoring
- Customer Experience
- Agent bonus and commission structures
- Responses to COVID
Please note: A link to the webinar will be sent via email 24 hours before the presentation.
All webinar attendees will receive a hard copy of the 100 page report.
The presentation will also be given on October 8.To register for that session visit https://www.smaart.com.au/best-practice-report
or get in contact with james@smaart.com.au with any questions.
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