Key Findings Webinar: 29th October

Join us as experts from across the industry discuss the results of The 2020/21 Contact Centre Best Practice Report, including how the industry is responding to COVID.

This years report takes a deep dive into topics that Contact Centre Leaders have told us are of importance over the next 12 months. These topics include:

• The role of Team Leader and how it differs between contact centres

• Modern ways of working

• Mental health in contact centres

• Absenteeism and attrition

• Employee engagement

• Technology for better performance

• Offshoring

• Customer Experience

• Agent bonus and commission structures

• Responses to COVID

Please note: A link to the webinar will be sent via email 24 hours before the presentation.

All webinar attendees will receive a hard copy of the 100 page report.

The presentation will also be given on October 8.To register for that session visit https://www.smaart.com.au/best-practice-report or get in contact with james@smaart.com.au with any questions.