Contribute to The Australian Contact Centre Best Practice Report

With participation from over 200 Australian organisations across all role types, the third edition of the Best Practice Report will be a must have resource for all contact centres.

The Report covers the 20 leading topics impacting the industry right now including remote working trends, employee engagement, CX, technology adoption, onshoring, salaries, workforce management, talent acquisition and a whole lot more!

To receive a copy of previous reports please click here.

To contribute to the Report, please click on a survey:

Contact Centre Managers survey

click here​



Team Leaders survey


Talent Acquisition survey

click here

Workforce Managers & Planners survey

click here​

C-Suite Executives survey

click here​