With participation from over 200 Australian organisations across all role types, the third edition of the Best Practice Report will be a must have resource for all contact centres.
The Report covers the 20 leading topics impacting the industry right now including remote working trends, employee engagement, CX, technology adoption, onshoring, salaries, workforce management, talent acquisition and a whole lot more!
To receive a copy of previous reports please click here.
To contribute to the Report, please click on a survey:
Contact Centre Managers survey
AGENTS & FRONTLINE STAFF
Team Leaders survey
Talent Acquisition survey