If you need Call Centre personnel, you need to call SMAART. We’re the masters at finding candidates that will be successful in the Call Centre environment. Our secret? We can’t tell you – it’s a secret!
Well ok, you seem trustworthy but don’t tell anyone: We know what to look for when interviewing candidates. Too often employers remove employees because of behaviour and attitude problems, but hire based only on experience and qualifications. at SMAART we place a higher emphasis on the candidate and their suitability for your environment. While previous Call Centre experience can be advatageous, we see customer service, sales skills, computer aptitude, life position and communication skills as equally important. Many of the most successful operators we have observed had previously never worked in a Call Centre. They do, however, have the necessary attributes to be an extremely successful and valued member of your team.
Because good staff should fit into the culture within the Call Centre, or the culture you’re aiming to create, we will co-assess the profile of your required candidates and adhere to these principles for recruitment purposes. Not complicated, even though it sounds a tad wordy.
We find this approach to be the most effective in helping you meet your centre’s KPIs (Key Performance Indicators), which in turn helps us meet our KPIs and then we all get to have a big happy KPI party together!